Refund policy
Return & Refund Policy
Last Updated: September 2026
At Taif Al Emarat, customer satisfaction is important to us. We aim to provide a clear and transparent return, exchange, and refund process in accordance with the applicable consumer protection laws and regulations of the Kingdom of Bahrain.
This policy applies to purchases made through Taif Al Emarat's Bahrain stores and Bahrain online store and does not limit any mandatory rights available to consumers under Bahrain law.
1. Returns & Exchanges
Subject to the conditions and exceptions set out below, customers may request a return or exchange of eligible products within the period applicable under this policy and Bahrain consumer protection requirements.
For products that are defective, malfunctioning, do not conform to the legally approved specifications, or do not meet the purpose for which they were purchased, customers are entitled to the remedies available under applicable Bahrain consumer protection laws and regulations.
Such requests should be made within 15 days from receipt of the product, where applicable under Bahrain law.
2. Conditions for Non-Defective Returns
Where Taif Al Emarat accepts a return of a product that is not defective or incorrectly supplied, the product must:
- be unused and unopened;
- be in its original condition;
- remain securely packed in its original packaging;
- contain all original tags, labels and accompanying materials;
- include any gifts, samples, accessories or promotional items supplied with the purchase, where applicable; and
- be accompanied by the original invoice, receipt, order confirmation, or other acceptable proof of purchase.
For hygiene, health and safety reasons, opened or used perfumes, cosmetics, personal-care products or other sealed products may not be eligible for a change-of-mind return, unless the product is defective, damaged, incorrectly supplied, non-conforming, or the customer otherwise has a mandatory right to a remedy under Bahrain law.
3. Defective, Damaged or Incorrect Products
If you receive a product that is:
- defective or malfunctioning;
- damaged upon delivery;
- different from the product ordered;
- not compliant with the applicable specifications; or
- not suitable for the purpose agreed upon at the time of purchase,
please contact our Customer Support team as soon as possible.
Depending on the circumstances and applicable Bahrain consumer protection requirements, Taif Al Emarat will provide an appropriate remedy, which may include replacement, repair, or refund.
The customer will not be charged return or transportation costs where Taif Al Emarat is legally responsible for a defective or non-conforming product.
4. Promotional, Discounted & Sale Items
Products purchased during sales, discounts, promotions or special offers are not automatically excluded from return or exchange rights.
Where a promotional or discounted product is defective, damaged, non-conforming, incorrectly supplied, or otherwise qualifies for a statutory remedy, the customer's rights will apply in accordance with Bahrain consumer protection laws and regulations.
Any additional voluntary return conditions applicable to a specific promotion will be clearly communicated as part of that promotion and will not restrict the customer's mandatory legal rights.
Where a promotional purchase included a complimentary gift or promotional item, the customer may be required to return the complimentary item together with the main product when returning the entire qualifying purchase, unless otherwise required by applicable law.
5. In-Store Purchases
Products purchased from a Taif Al Emarat retail store in Bahrain should normally be returned to the same branch where the purchase was made, together with acceptable proof of purchase.
If this is not reasonably possible, please contact Customer Support for assistance.
6. Online Purchases
For products purchased through the Taif Al Emarat Bahrain online store, please contact Customer Support to initiate the return process.
WhatsApp: +973 3344 4599
Customer Support Hotline: +971 800 8243
Please provide:
- your order number;
- the product you wish to return;
- the reason for the return; and
- photographs or other supporting information where reasonably required, particularly for damaged, defective or incorrect products.
Once the return request has been reviewed, our team will provide instructions regarding the collection or return of the product.
7. Return Collection
Where collection is arranged, the returned product should be securely packaged to prevent damage during transportation.
For eligible defective, damaged, non-conforming or incorrectly supplied products for which Taif Al Emarat is responsible, Taif Al Emarat will bear the applicable return transportation costs in accordance with Bahrain law.
For voluntary or change-of-mind returns that are accepted by Taif Al Emarat and are not related to a defect or error by Taif Al Emarat, applicable return delivery charges may be borne by the customer and will be communicated before the return is processed.
8. Inspection of Returned Products
Once we receive a returned product, it may be inspected to verify its condition and the reason for return.
For voluntary returns, products that have been used, opened, damaged after delivery, altered, or returned incomplete may not qualify for a refund or exchange.
This restriction does not affect a customer's rights where the product was defective, damaged, incorrectly supplied, non-conforming, or where the customer otherwise has a mandatory remedy under Bahrain law.
9. Refunds
Once an eligible return has been received and approved, Taif Al Emarat will initiate the applicable refund.
We aim to process approved refunds within 7–14 working days. The time required for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, or payment provider.
Where reasonably possible:
- payments made by card or another electronic payment method will be refunded to the original payment method;
- cash purchases eligible for a cash refund may be refunded in cash or through another method agreed with the customer, subject to applicable procedures; and
- refunds will be processed in Bahraini Dinars (BHD) where the original transaction was made in BHD.
10. Refund Amount
For an approved return, the refund amount will be based on the amount actually paid for the returned product, taking into account any applicable promotion or discount.
Where the return results from a defect, damage, non-conformity, incorrect product, or another matter for which Taif Al Emarat is legally responsible, any refund and associated costs will be handled in accordance with applicable Bahrain consumer protection requirements.
11. Bank & Payment Processing Times
Although Taif Al Emarat will initiate an approved refund within the stated processing period, the time required for the amount to appear in the customer's account may depend on the customer's bank, card issuer, or payment service provider.
Taif Al Emarat is not responsible for processing delays caused solely by a bank or payment service provider after the refund has been successfully initiated.
Where applicable, foreign exchange differences resulting solely from the customer's bank or card provider's currency conversion are outside Taif Al Emarat's control.
12. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any mandatory consumer right available under the laws and regulations of the Kingdom of Bahrain, including Law No. 35 of 2012 concerning Consumer Protection and its applicable Executive Regulations.
Where any provision of this policy conflicts with a mandatory requirement of Bahrain law, the applicable legal requirement will prevail.
13. Contact Us
For return, exchange or refund assistance, please contact:
Taif Al Emarat – Customer Support
WhatsApp: +973 3344 4599
Customer Support Hotline: +971 800 8243
Please provide your order number or proof of purchase when contacting us so that we can assist you efficiently.